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Error: Enrollment Status Page Timeout

Error Message

The Enrollment Status Page times out before the sign-in screen can load.

Description​

info

This error occurs when the Enrollment Status Page (ESP) cannot complete within the allocated time, preventing access to the sign-in screen. The issue typically appears when tracking Microsoft Store for Business apps in combination with specific Conditional Access policies requiring device compliance.

Common Causes​

🔄 Policy Configuration Conflict​

Timeout issues often stem from policy interactions. Conditional Access requires device compliance. Policy applies to all cloud apps and Windows. Compliance state cannot be determined pre-login. Understanding policy dependencies is crucial for successful enrollment.

📱 Store App Licensing​

Licensing-related complications can cause delays. Online license verification required. Store connectivity needed for compliance. License checks extend enrollment time. These licensing factors require systematic resolution approach.

Resolution Steps​

1️⃣ Option A: Adjust Compliance Targeting​

Modify compliance policy targeting:

  1. Access Intune admin center
  2. Navigate to Devices > Compliance policies
  3. Select relevant policies
  4. Modify targeting to devices
  5. Ensure compliance evaluation pre-login
  6. Save changes

2️⃣ Option B: Configure Offline Licensing​

Implement offline app licensing:

  1. Review Store app deployment
  2. Configure offline licensing
  3. Remove online license dependencies
  4. Update app deployment settings
  5. Test enrollment process

3️⃣ Verification​

After implementing changes:

  1. Monitor ESP progress
  2. Check completion times
  3. Verify sign-in access
  4. Document successful configurations

Best Practices​

👨‍💻 For IT Administrators​

Effective enrollment requires attention to policy interactions. Implement comprehensive timing monitoring. Maintain documentation of dependencies. Develop clear procedures for troubleshooting. Create systematic approaches to enrollment verification. Consider implementing automated progress monitoring.

🔄 For Configuration Management​

Successful enrollment requires proper timing management. Develop clear processes for policy configuration. Maintain accurate documentation of dependencies. Implement thorough testing procedures for enrollment. Create comprehensive documentation of configuration steps.

Troubleshooting Tips​

Configuration Management

When addressing ESP timeouts, focus on policy dependencies. Check compliance requirements carefully. Verify license configurations. Test enrollment timing. Monitor for successful completion.

Important Considerations

Policy configuration involves several factors. Compliance timing affects enrollment. License verification impacts completion. Consider dependency requirements. Monitor enrollment progress carefully.

Additional Notes​

💡 Check policy dependencies

🔄 Consider offline licensing

⚠️ Monitor enrollment timing

📱 Verify compliance settings

Intune Docs

Store Guide

Policy Guide

Configuration Guide​

  1. Policy Assessment

    • Review current policies
    • Check dependencies
    • Verify timing
    • Document configuration

  2. License Configuration

    • Evaluate app licensing
    • Configure offline access
    • Update deployments
    • Test changes

  3. Enrollment Testing

    • Monitor ESP progress
    • Track completion time
    • Verify access
    • Document results
Best Practice

Always consider policy interactions and licensing requirements when configuring ESP to prevent timeout issues during enrollment.