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Error 0x80180014: Unsupported Windows Version

Error Message

There was a problem. Your organization does not support this version of Windows. (0x80180014)

Error Details​

PropertyValue
Error Code (Hex)0x80180014
Error Code (Dec)-2145648620

Description​

info

This error occurs when attempting to enroll a Windows device while Windows MDM enrollment is disabled in the Intune tenant. Despite the error message suggesting version incompatibility, the root cause is typically related to enrollment restrictions rather than the actual Windows version.

Common Causes​

⚙️ Enrollment Restriction Settings​

Enrollment failures often stem from disabled MDM settings. Windows MDM enrollment might be disabled in Intune. Platform restrictions could block Windows devices. Device type restrictions might prevent enrollment. Understanding enrollment configuration is crucial for enabling proper device management.

🔒 Platform Configuration​

Configuration-related complications can prevent enrollment. Platform settings might need adjustment. Device type restrictions could affect enrollment capability. Management scope might be incorrectly configured. These configuration factors require systematic verification and correction.

Resolution Steps​

1️⃣ Access Enrollment Restrictions​

Navigate to restriction settings:

  1. Open Microsoft Intune admin center
  2. Go to Devices > Enrollment restrictions
  3. Select appropriate device type restriction
  4. Access platform settings

2️⃣ Enable Windows MDM​

Modify platform settings:

  1. Choose Properties
  2. Click Edit next to Platform settings
  3. Set Windows (MDM) to Allow
  4. Click Review + Save
  5. Confirm changes

3️⃣ Verification​

After enabling MDM:

  1. Allow time for settings to propagate
  2. Verify restriction settings
  3. Test device enrollment
  4. Monitor for successful completion

Best Practices​

👨‍💻 For IT Administrators​

Effective enrollment management requires attention to platform configurations. Implement comprehensive enrollment monitoring. Maintain documentation of restriction settings. Develop clear procedures for platform enablement. Create systematic approaches to enrollment verification. Consider implementing automated compliance monitoring.

🔄 For Platform Management​

Successful enrollment requires proper platform configuration. Develop clear processes for managing restrictions. Maintain accurate documentation of platform requirements. Implement thorough testing procedures for enrollment. Create comprehensive documentation of configuration steps.

Troubleshooting Tips​

Platform Configuration

When addressing enrollment restrictions, focus on platform settings verification. Check all restriction levels. Verify Windows MDM status. Test enrollment after changes. Monitor for successful platform enablement.

Important Considerations

Platform management involves several factors. Changes may need propagation time. Multiple restriction levels exist. Consider organizational policies. Monitor enrollment success rates.

Additional Notes​

💡 Check platform restrictions

🔒 MDM enablement required

⚠️ Allow propagation time

⚙️ Verify all restriction levels

Intune Docs

Platform Guide

Configuration Guide

Configuration Guide​

  1. Restriction Assessment

    • Check current settings
    • Review platform status
    • Verify restrictions
    • Document configuration

  2. Platform Enablement

    • Access settings
    • Enable Windows MDM
    • Save changes
    • Verify updates

  3. Enrollment Testing

    • Allow propagation
    • Test enrollment
    • Monitor success
    • Document results
Best Practice

Regularly review and verify platform restrictions to ensure proper enrollment capabilities are maintained for all required Windows versions.