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Error 2016341112: Device Currently Busy

Error Message

iOS device is currently busy (2016341112)

Error Details​

PropertyValue
Error Code (Dec)2016341112
ComponentDevice Configuration
PlatformiOS/iPadOS
StatusNotNow

Description​

info

This error occurs when attempting to deploy a device configuration profile to an iOS device that is in a state where it cannot process the request. Common scenarios include locked devices, devices performing updates, or devices installing applications. The device sends a "NotNow" status to indicate it will retry the operation later.

Common Causes​

🔒 Device State Issues​

Profile deployment failures often stem from device state conditions. Device might be locked. System updates could be in progress. App installations may be ongoing. Understanding device state requirements is crucial for successful profile deployment.

📱 System Activity​

System-level activities can prevent profile processing. Background tasks might be running. Resource-intensive operations could be in progress. Device might be in power-saving mode. These system conditions require resolution before profile application.

Resolution Steps​

1️⃣ Device State Verification​

Check device status:

  1. Verify device is unlocked
  2. Ensure no updates are in progress
  3. Check for ongoing app installations
  4. Monitor device activity

2️⃣ Profile Redeployment​

After device is available:

  1. Device will automatically retry
  2. Monitor profile status
  3. Verify successful application
  4. Document deployment completion

3️⃣ Preventive Measures​

For future deployments:

  1. Schedule during active hours
  2. Coordinate with update windows
  3. Plan for user interaction
  4. Document deployment patterns

Best Practices​

👨‍💻 For IT Administrators​

When deploying profiles, consider device state and user activity patterns. Schedule deployments during periods of expected device availability. Monitor deployment status across device fleet. Maintain clear communication about deployment requirements.

📱 For Deployment Planning​

Consider timing of deployments carefully. Account for device usage patterns. Plan for automatic retries. Document successful deployment conditions. Maintain awareness of iOS platform behavior.

Troubleshooting Tips​

Profile Deployment

When addressing deployment issues, focus on device availability. Allow time for automatic retries. Verify device state before troubleshooting. Monitor deployment progress. Document successful patterns.

Platform Behavior

This is normal iOS platform behavior, not an Intune issue. Device will automatically retry when available. Consider this behavior in deployment planning. Monitor for persistent issues.

Additional Notes​

💡 Automatic retry available

🔒 Device must be unlocked

⚠️ Normal platform behavior

📱 Temporary condition only

Intune Docs

iOS Guide

Deployment Guide

Deployment Strategy Guide​

  1. State Assessment

    • Check device status
    • Review activities
    • Monitor availability
    • Document conditions

  2. Timing Planning

    • Schedule appropriately
    • Consider user patterns
    • Plan for retries
    • Track progress

  3. Success Verification

    • Monitor deployment
    • Verify application
    • Check compliance
    • Document outcomes
Best Practice

Allow for automatic retry mechanisms and plan deployments during periods when devices are likely to be unlocked and available for profile application.