Error 0x87D13B9D: App Version Update Failed
The latest version of the app failed to update from an earlier version.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B9D |
| Error Code (Dec) | -2016330851 |
Description
This error occurs when a device has an older version of a managed app installed and fails to update to the latest version. The error may appear temporarily during the normal update process while waiting for the device to report successful installation of the new version. It can also indicate a genuine failure in the update process. The error persists until either the device reports successful installation of the new version or encounters a different error condition.
Common Causes
🔄 Version Transition States
Update status reporting can create temporary error conditions during normal operations. Devices may show this error while processing update commands. Version reporting delays between device check-ins can trigger this state. Update verification processes might be incomplete or pending. Understanding the transitional nature of update states helps contextualize this error.
📱 Update Process Issues
Genuine update failures can occur due to various deployment complications. Installation processes might encounter resource constraints or conflicts. Network conditions could affect update download completion. Device state inconsistencies might prevent proper update application. These factors require systematic investigation when the error persists.
Resolution Steps
1️⃣ Update Status Verification
Begin by confirming the current app version and update status. Check device check-in history and reported app versions. Review update command delivery and acknowledgment status. Monitor for pending update processes. Document current version state and update progress.
2️⃣ Environment Assessment
Evaluate conditions that might affect update success. Verify device has sufficient storage space for update. Check network connectivity and stability. Review any device restrictions affecting updates. Document environmental factors that could impact update process.
3️⃣ Update Process Management
Implement systematic approach to update verification and management. Monitor update progress through device check-ins. Force device sync if appropriate to expedite status reporting. Consider reinstallation if update consistently fails. Document all troubleshooting steps and outcomes.
Best Practices
👨💻 For IT Administrators
Effective update management requires attention to version transition states. Implement comprehensive monitoring of app version states. Maintain documentation of update patterns and timelines. Develop clear procedures for handling update failures. Create systematic approaches to version verification. Consider implementing automated update monitoring.
🔄 For Version Management
Successful version management requires attention to update processes and timing. Develop clear processes for tracking version transitions. Maintain accurate documentation of version requirements. Implement thorough testing procedures for updates. Create comprehensive documentation of update troubleshooting steps.
Troubleshooting Tips
When addressing version update issues, consider normal processing delays. Allow sufficient time for device check-ins. Verify update command delivery. Monitor version reporting through multiple check-ins. Document update progress patterns.
Update processes involve several timing factors. Device check-in schedules affect reporting. Network conditions impact update delivery. Resource constraints might affect installation. Consider environmental factors in update failures.
Additional Notes
💡 May be temporary during updates
🔄 Check-in timing affects reporting
⚠️ Monitor multiple sync cycles
📱 Version verification critical
Related Links
Version Update Guide
-
Status Assessment
- Check current version
- Verify update commands
- Monitor check-ins
- Document progress
-
Environment Verification
- Check device resources
- Verify network status
- Review restrictions
- Assess conditions
-
Update Management
- Monitor progress
- Force syncs if needed
- Track version changes
- Document outcomes
Allow sufficient time for normal update processes and device reporting while maintaining systematic monitoring of version transitions and update progress.