Error 0x87D13B96: System App Installation Not Supported
Can't install system apps with your MDM provider.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B96 |
| Error Code (Dec) | -2016330858 |
Description
This error occurs when attempting to deploy or manage pre-installed iOS/iPadOS system applications through Intune MDM. System applications are integral components of the operating system and cannot be installed or reinstalled through mobile device management channels. This represents a fundamental limitation of the iOS/iPadOS management framework.
Common Causes
📱 System App Management Attempts
Deployment attempts targeting built-in iOS/iPadOS applications trigger this error. System apps like Mail, Safari, Messages, and other pre-installed applications cannot be managed through standard app deployment processes. These applications are protected components of the operating system and have specific management limitations. Understanding the distinction between system and third-party apps is crucial for deployment planning.
⚙️ Configuration Misunderstandings
Confusion about system app management capabilities can lead to incorrect deployment attempts. Organizations might mistakenly attempt to deploy system apps as part of standard application management processes. Policy configurations targeting system app installation will fail due to platform restrictions. Clear understanding of iOS/iPadOS management boundaries is essential for successful deployment strategies.
Resolution Steps
1️⃣ Application Assessment
Begin by identifying whether the target application is a system app or third-party application. Review the iOS/iPadOS system app documentation to understand management limitations. Consider alternative approaches for managing system app functionality through configuration profiles. Document system app requirements for future reference and planning.
2️⃣ Policy Review
Examine existing deployment policies and configurations targeting system applications. Remove any system apps from standard app deployment policies. Consider implementing configuration profiles to manage system app settings where supported. Update deployment documentation to reflect system app limitations.
3️⃣ Alternative Solutions
Explore alternative approaches to meet business requirements without system app deployment. Consider using configuration profiles to manage system app settings and restrictions. Investigate third-party alternatives for required functionality. Document chosen solutions and their implementation approaches.
Best Practices
👨💻 For IT Administrators
Effective iOS/iPadOS management requires clear understanding of system limitations. Maintain comprehensive documentation of system app management boundaries. Implement appropriate configuration profiles for supported system app management. Develop clear guidelines for distinguishing between system and third-party apps. Create deployment strategies that account for system app restrictions.
🔄 For Deployment Planning
Successful deployment planning must account for system app limitations. Develop clear processes for identifying system applications before deployment attempts. Maintain separate management strategies for system and third-party apps. Implement thorough testing procedures for configuration profiles affecting system apps. Create comprehensive documentation of supported management capabilities.
Troubleshooting Tips
When dealing with system apps, focus on supported management approaches. Utilize configuration profiles for managing system app settings. Consider restrictions profiles for controlling system app access. Document supported management capabilities for each system app. Maintain clear communication about management limitations.
System app management often involves common misunderstandings. Installation and reinstallation are not supported for system apps. Management capabilities vary between different system apps. Some system app settings may be configurable while others are not. Consider platform limitations in deployment planning.
Additional Notes
💡 System apps cannot be deployed via MDM
🔒 Pre-installed apps have management limitations
⚙️ Use configuration profiles where possible
📱 Consider alternative solutions
Related Links
System App Management Guide
-
App Classification
- Identify system applications
- Review management limitations
- Document app categories
- Understand restrictions
-
Configuration Options
- Review available settings
- Identify supported profiles
- Document configurations
- Test management options
-
Alternative Planning
- Consider third-party options
- Review business requirements
- Plan management strategy
- Document solutions
Focus on supported configuration methods for system apps rather than attempting installation management, and maintain clear documentation of management limitations and alternatives.