Error 0x87D13B95: Missing VPP License
Can't find VPP license for app.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B95 |
| Error Code (Dec) | -2016330859 |
Description
This error occurs when Intune cannot locate or validate a Volume Purchase Program (VPP) license for an app deployment. The issue typically indicates a license assignment problem, synchronization issue, or license availability constraint. Resolution often requires license management intervention through revocation and reassignment processes.
Common Causes
🔑 License Assignment Issues
License management complications frequently lead to assignment failures. License assignments may become corrupted or desynchronized between systems. Previous failed deployments might leave licenses in an inconsistent state. Token synchronization problems can prevent proper license validation. The complexity of VPP license management often requires careful attention to assignment processes and states.
📱 System State Discrepancies
System-level inconsistencies can affect license validation and assignment. Synchronization delays between Apple Business Manager and Intune may cause temporary license unavailability. Cache-related issues might prevent proper license detection. License pool status might not accurately reflect in deployment systems. These state management issues often require systematic troubleshooting approaches.
Resolution Steps
1️⃣ License Verification
Begin with a comprehensive assessment of the current license state. Check license availability in Apple Business Manager for the specific application. Verify VPP token synchronization status with Intune. Review existing license assignments and their current states. Document any discrepancies found during the verification process.
2️⃣ License Revocation
Implement a controlled license revocation process when verification indicates issues. Navigate to the app license management section in Intune. Identify affected user or device assignments. Execute license revocation for problematic assignments. Allow sufficient time for revocation processes to complete and synchronize.
3️⃣ License Reassignment
Proceed with systematic license reassignment after successful revocation. Ensure clean license state before initiating new assignments. Implement assignments according to organizational policies and requirements. Monitor assignment process for successful completion. Verify proper license activation after reassignment.
Best Practices
👨💻 For IT Administrators
Effective license management requires proactive monitoring and maintenance procedures. Implement regular license audits to identify potential issues early. Maintain detailed documentation of license assignments and changes. Establish clear procedures for handling license-related issues. Create systematic approaches to license revocation and reassignment processes. Consider implementing automated license monitoring tools.
🔄 For License Management
Successful license administration demands attention to synchronization and state management. Regularly verify VPP token health and synchronization status. Monitor license pool availability and usage patterns. Implement clear processes for license lifecycle management. Maintain accurate records of license assignments and changes. Consider implementing automated license reconciliation processes.
Troubleshooting Tips
When addressing license issues, follow a structured recovery process. Begin with thorough verification of current license states. Document all steps taken during license management procedures. Allow adequate time for system synchronization after changes. Verify successful license activation before proceeding with deployment.
License management involves several potential complications. Synchronization delays may affect immediate results. Multiple system components require proper alignment. Cache-related issues might require system refresh. Consider timing factors in license management processes.
Additional Notes
💡 License revocation may be necessary
🔄 Synchronization timing is critical
⚠️ Document all license changes
📱 Verify final activation state
Related Links
License Management Guide
-
License Verification Process
- Check current assignments
- Verify token synchronization
- Review license availability
- Document current state
-
Revocation Procedures
- Identify affected licenses
- Execute controlled revocation
- Monitor revocation status
- Verify completion
-
Reassignment Steps
- Ensure clean license state
- Implement new assignment
- Verify activation
- Document changes
Maintain a systematic approach to license management, ensuring proper documentation and verification at each step of the revocation and reassignment process.