Error 0x87D13B94: App Store Disabled
Can't install apps when App Store is disabled.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B94 |
| Error Code (Dec) | -2016330860 |
Description
This error occurs when attempting to install applications on an iOS/iPadOS device where App Store access has been disabled through restrictions or configuration profiles. The App Store service must be accessible for app installation processes to function properly, even for managed app deployments through Intune.
Common Causes
🔒 Restriction Settings
Device restrictions can prevent app installations through various configuration mechanisms. Mobile Device Management (MDM) restrictions might disable App Store functionality as part of security policies. Organizational configuration profiles could enforce App Store limitations for compliance purposes. Supervised devices may have App Store access restricted through device enrollment settings. Understanding the source and purpose of these restrictions is crucial for resolution.
⚙️ Configuration Conflicts
Policy and configuration conflicts can inadvertently disable App Store access. Multiple configuration profiles might contain conflicting App Store settings. Organizational security policies may unintentionally restrict necessary app installation capabilities. Screen Time or other built-in restrictions could interfere with App Store functionality. These configuration overlaps require careful analysis and resolution.
Resolution Steps
1️⃣ Restriction Verification
Begin by conducting a comprehensive review of device restrictions and configurations. Examine MDM configuration profiles for App Store-related restrictions. Check device supervision settings that might affect App Store access. Review organizational policies governing app installation capabilities. Document all identified restrictions for analysis.
2️⃣ Policy Assessment
Evaluate the necessity and impact of current App Store restrictions. Review security requirements that led to App Store limitations. Assess the balance between security needs and functional requirements. Consider alternative approaches that maintain security while enabling necessary app installations. Develop updated policies that accommodate both security and operational needs.
3️⃣ Configuration Adjustment
Implement necessary changes to enable appropriate App Store functionality. Modify configuration profiles to allow required app installation capabilities. Update supervision settings if needed to enable App Store access. Ensure changes align with organizational security policies. Test configuration updates to verify proper functionality.
Best Practices
👨💻 For IT Administrators
Effective management of App Store access requires balanced security and functionality considerations. Implement granular App Store controls that align with organizational requirements. Maintain comprehensive documentation of restriction policies and their purposes. Regularly review and update App Store access policies based on organizational needs. Create clear procedures for handling app installation requirements within security constraints.
🔐 For Security Management
Security policy implementation must consider operational requirements while maintaining protection. Develop clear guidelines for App Store access based on device roles and user needs. Implement appropriate compensating controls when enabling App Store functionality. Regular security assessments help ensure proper balance of restrictions and capabilities. Document security decisions and their rationale for future reference.
Troubleshooting Tips
When addressing App Store restrictions, follow a systematic approach to configuration changes. Review all active configuration profiles affecting App Store access. Document current restriction settings before making changes. Test configuration updates in a controlled environment. Monitor the impact of configuration changes on security posture.
Modifying App Store restrictions requires careful security assessment. Changes to restriction policies may affect organizational compliance. Consider implementing compensating controls when enabling App Store access. Monitor for potential security impacts of configuration changes. Maintain detailed documentation of security decisions.
Additional Notes
💡 App Store access is required for installation
🔒 Security policies may need review
⚠️ Balance security with functionality
📱 Configuration changes need testing
Related Links
Configuration Guide
-
Restriction Review
- Identify active restrictions
- Review configuration profiles
- Check supervision settings
- Document current state
-
Security Assessment
- Evaluate security requirements
- Review compliance needs
- Assess risk implications
- Document decisions
-
Implementation Steps
- Update configuration profiles
- Modify restriction settings
- Test changes thoroughly
- Monitor outcomes
Implement a layered approach to App Store restrictions that maintains security while enabling necessary functionality for managed app deployments.