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Error 0x87D13B93: Non-VPP App on Shared iPad

Error Message

Can only install VPP apps on Shared iPad.

Error Details​

PropertyValue
Error Code (Hex)0x87D13B93
Error Code (Dec)-2016330861

Description​

info

This error occurs when attempting to deploy a non-VPP application to a Shared iPad environment. Apple's Shared iPad functionality requires all applications to be obtained through the Volume Purchase Program (VPP) to ensure proper licensing and management across multiple users. This restriction is a fundamental requirement of the Shared iPad architecture.

Common Causes​

📱 Deployment Configuration Issues​

Deployment misconfigurations often arise from incomplete understanding of Shared iPad requirements. Attempting to deploy standard App Store applications without VPP licensing triggers this error. Configuration settings might not properly identify the target devices as Shared iPads. Deployment targeting may inadvertently include both standard and Shared iPad devices. Understanding the distinct requirements for Shared iPad deployments is crucial for successful app management.

🔑 Licensing and VPP Management​

VPP-related issues frequently contribute to deployment failures in Shared iPad environments. Missing or incorrect VPP licensing for required applications prevents successful deployment. Token synchronization problems between Apple Business Manager and Intune can affect license availability. Improper VPP token configuration may prevent proper license assignment. Clear understanding of VPP management for Shared iPad scenarios is essential.

Resolution Steps​

1️⃣ VPP Configuration​

Begin by ensuring proper VPP setup for the application deployment. Access Apple Business Manager to verify app purchase and licensing through VPP. Confirm VPP token synchronization status with Intune. Review license quantity and availability for Shared iPad deployment. Ensure all necessary permissions and configurations are in place for VPP app distribution.

2️⃣ Deployment Verification​

Conduct thorough verification of deployment configuration settings. Review device targeting to confirm proper identification of Shared iPad devices. Check app assignment settings to ensure VPP license association. Verify deployment inclusion/exclusion rules are correctly configured. Document all configuration settings for future reference.

3️⃣ License Management​

Implement proper license management procedures for Shared iPad deployments. Allocate sufficient VPP licenses for the Shared iPad environment. Monitor license usage and availability across deployed devices. Establish clear procedures for license reallocation and management. Maintain accurate records of license assignments and usage patterns.

Best Practices​

👨‍💻 For IT Administrators​

Successful Shared iPad management requires careful attention to VPP and licensing requirements. Maintain comprehensive documentation of VPP app purchases and assignments. Implement regular audits of license usage and availability. Establish clear procedures for managing app deployments to Shared iPad environments. Create detailed deployment checklists that include VPP verification steps. Consider implementing automated license monitoring and management tools.

🔄 For Deployment Planning​

Effective deployment planning must account for Shared iPad specific requirements. Develop clear processes for identifying and managing Shared iPad deployments. Maintain separate deployment configurations for Shared and standard devices. Implement thorough testing procedures for new app deployments. Create comprehensive documentation of successful deployment configurations.

Troubleshooting Tips​

VPP Management

Proper VPP configuration is crucial for Shared iPad deployments. Verify VPP purchase status before attempting deployment. Ensure proper token synchronization with Intune. Maintain adequate license availability for deployment scope. Monitor license assignment status throughout deployment process.

Common Pitfalls

Several factors can complicate Shared iPad app deployment. Mixed device environment management requires careful configuration. License availability must be verified before deployment. Token synchronization issues can prevent successful deployment. Consider deployment timing and user impact.

Additional Notes​

💡 VPP is mandatory for Shared iPad

🔑 License management is critical

⚠️ Careful deployment planning required

📱 Device targeting must be accurate

Intune Docs

Apple Business

Deployment Guide

Shared iPad Configuration Guide​

  1. VPP Requirements

    • Verify app availability in VPP
    • Confirm license purchase
    • Check token configuration
    • Validate synchronization

  2. Deployment Planning

    • Identify Shared iPad devices
    • Configure proper targeting
    • Verify license allocation
    • Test deployment process

  3. Management Procedures

    • Monitor license usage
    • Track deployment status
    • Maintain documentation
    • Review compliance status
Best Practice

Always verify VPP licensing and configuration before initiating app deployments to Shared iPad environments to prevent installation failures and ensure proper app management.