Error 0x87D13B73: No Internet Connection
You lost connection to the Internet.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B73 |
| Error Code (Dec) | -2016330893 |
Description
This error occurs when app manifest validation fails due to the device having no Internet connection established. Unlike connection loss (0x87D13B72) or host resolution issues (0x87D13B70), this error indicates that no network connectivity is available at all. This typically means the device is completely offline or network services are disabled.
Common Causes
🌐 Network Service Status
Complete lack of connectivity often stems from disabled or unavailable network services. Wi-Fi and cellular data might both be disabled. Network services could be turned off in device settings. Airplane mode might be enabled. Understanding the device's network service state is crucial for establishing connectivity.
📱 Device Configuration Issues
Device settings and configurations can prevent network connectivity. Network interfaces might be misconfigured or disabled. System policies could restrict network access. Device management settings might affect network availability. These configuration factors require systematic verification and correction.
Resolution Steps
1️⃣ Service Verification
Begin with verification of basic network service availability. Check Wi-Fi and cellular service status in settings. Verify airplane mode is disabled. Ensure network interfaces are enabled. Document current network service states.
2️⃣ Configuration Check
Review device network configuration settings. Verify network permissions are properly set. Check for any management policies affecting network access. Ensure proper network interface configuration. Document all configuration findings.
3️⃣ Connection Establishment
After verifying services and configuration, establish network connectivity. Connect to available Wi-Fi networks if appropriate. Enable cellular data if available. Verify successful Internet connection. Test basic network functionality before proceeding.
Best Practices
👨💻 For IT Administrators
Effective network availability management requires clear policies and procedures. Implement comprehensive network service monitoring. Maintain documentation of required network configurations. Develop procedures for verifying network availability. Create systematic approaches to connectivity establishment. Consider implementing automated service monitoring.
🔄 For Service Management
Successful network service management requires attention to device configuration. Develop clear processes for network service verification. Maintain accurate documentation of network requirements. Implement thorough testing procedures for connectivity. Create comprehensive documentation of service enablement steps.
Troubleshooting Tips
When addressing no-connection states, focus on basic service availability. Verify network services are enabled. Check fundamental device settings. Enable appropriate network interfaces. Confirm Internet accessibility after connection.
Network service enablement involves several key factors. Multiple services may need activation. Device settings affect availability. Consider management policies. Verify all network interfaces.
Additional Notes
💡 Basic services must be enabled
🌐 Check multiple network options
⚠️ Verify device settings first
📱 Enable appropriate interfaces
Related Links
Network Service Guide
-
Service Status Check
- Verify Wi-Fi status
- Check cellular data
- Confirm airplane mode
- Review interfaces
-
Configuration Review
- Check network settings
- Verify permissions
- Review policies
- Document status
-
Connection Setup
- Enable required services
- Connect to networks
- Test connectivity
- Verify Internet access
Start with basic network service verification and enablement before attempting app manifest validation, ensuring proper Internet connectivity is established.