Error 0x87D13B70: Internet Connection Lost
You lost connection to the Internet.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B70 |
| Error Code (Dec) | -2016330896 |
Description
This error occurs when app manifest validation fails due to complete loss of Internet connectivity, specifically when the device cannot locate the host server. Unlike a timeout error, this indicates a more fundamental network connectivity issue where the device has no active Internet connection or cannot resolve the necessary network addresses.
Common Causes
🌐 Network Availability Issues
Complete connection loss can occur due to various infrastructure factors. Network service interruptions may prevent any connectivity. Wi-Fi or cellular data services might be disabled or malfunctioning. DNS resolution failures could prevent host location. Understanding the various levels of network failure helps guide troubleshooting efforts.
📱 Device Network States
Device-specific conditions can lead to connection loss scenarios. Network settings might be incorrectly configured or disabled. Airplane mode or other network-blocking states could be active. Network interfaces might be in an error state. These device states require systematic verification and correction.
Resolution Steps
1️⃣ Connection Verification
Begin with basic network connectivity verification. Check Wi-Fi or cellular data service status. Verify airplane mode is disabled. Test basic Internet connectivity through browser access. Document current network state and any error messages.
2️⃣ Network Troubleshooting
Implement systematic network problem resolution. Reset network interfaces if necessary. Verify DNS settings and functionality. Test alternate network connections if available. Document all troubleshooting steps and outcomes.
3️⃣ Service Restoration
Once basic connectivity is restored, verify service access. Test connection to Intune services specifically. Attempt manifest validation after connection restoration. Monitor for stable connectivity. Document successful connection restoration steps.
Best Practices
👨💻 For IT Administrators
Effective network management requires proactive monitoring and quick response. Implement comprehensive network availability monitoring. Maintain documentation of network requirements and configurations. Develop clear procedures for handling connection losses. Create systematic approaches to network restoration. Consider implementing automated connectivity monitoring.
🔄 For Connection Management
Successful connection management requires attention to multiple network layers. Develop clear processes for network troubleshooting. Maintain accurate documentation of network configurations. Implement thorough testing procedures for connectivity. Create comprehensive documentation of connection restoration steps.
Troubleshooting Tips
When addressing connection loss, start with basic connectivity verification. Check fundamental network services first. Verify device network settings. Test multiple network services if available. Monitor connection stability after restoration.
Network loss involves several critical factors. Multiple services may be affected. DNS resolution is crucial for host location. Consider device network states. Monitor for recurring connection issues.
Additional Notes
💡 Basic connectivity required
🌐 DNS resolution essential
⚠️ Check device network states
📱 Multiple services affected
Related Links
Network Recovery Guide
-
Basic Connectivity
- Check network services
- Verify device settings
- Test Internet access
- Document status
-
Service Verification
- Test DNS resolution
- Check host accessibility
- Verify Intune services
- Monitor stability
-
Connection Maintenance
- Monitor connectivity
- Track stability
- Document solutions
- Prevent recurrence
Follow a systematic approach to network recovery, starting with basic connectivity verification before progressing to specific service accessibility testing.