Error 0x87D13B63: Update Rejected by User
The user rejected the offer to update the app.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B63 |
| Error Code (Dec) | -2016330909 |
Description
This error occurs when a user actively declines an app update prompt by clicking the cancel button during the update process. While the existing version remains functional, the rejection of updates can lead to version inconsistencies, potential security vulnerabilities, and feature limitations. This situation may require either policy enforcement through required updates or enhanced user education about the importance of keeping apps current.
Common Causes
👤 Update Resistance Factors
Users often decline updates for various operational and personal reasons. Concerns about disrupting current workflow or active app sessions may lead to update postponement. Users might worry about potential changes to familiar features or interfaces they regularly use. The timing of update prompts during critical work periods can trigger rejection. Some users may have had negative experiences with previous updates, creating hesitation about accepting new ones.
📱 Update Context Issues
The context surrounding update deployments significantly influences user acceptance. Insufficient communication about update benefits and security implications can lead to user hesitation. Lack of clarity about update duration and potential impact on device performance may cause users to postpone updates. Multiple concurrent update prompts across different apps might overwhelm users, resulting in selective rejection. Absence of clear update policies can create uncertainty about the importance of staying current.
Resolution Steps
1️⃣ Communication Enhancement
Develop and implement a comprehensive update communication strategy. Clearly articulate the benefits, security improvements, and new features included in the update. Provide estimated update durations and optimal timing recommendations for users. Create easily accessible documentation explaining the update process and its importance. Consider implementing a notification system that previews upcoming updates and their benefits.
2️⃣ Policy Implementation
Establish clear organizational policies regarding app updates and version requirements. Consider implementing required updates for critical applications or security patches. Create distinct policies for different app categories based on their business impact. Document and communicate consequences of remaining on outdated versions. Maintain consistent enforcement of update policies across the organization.
3️⃣ User Education
Launch targeted education initiatives about the importance of app updates. Provide real-world examples of risks associated with outdated software versions. Create user-friendly guides explaining the update process and best practices. Establish feedback channels for users to report update-related concerns or issues. Regularly reinforce the connection between updates and security/functionality improvements.
Best Practices
👨💻 For IT Administrators
Successful update management requires strategic planning and user consideration. Implement phased update rollouts to identify and address potential issues early. Monitor update acceptance rates and patterns to optimize deployment strategies. Develop clear escalation procedures for persistent update rejection cases. Maintain comprehensive documentation of update histories and their impacts. Consider automated update enforcement for critical security patches.
🔄 For Update Management
Effective update deployment requires careful attention to timing and user impact. Schedule updates during periods of lower user activity when possible. Provide adequate notice before major version updates. Maintain clear documentation of update requirements and benefits. Create streamlined processes for handling update-related issues or concerns. Consider implementing update deadlines for version compliance.
Troubleshooting Tips
Improving update acceptance requires a balanced approach between policy and user experience. Ensure clear communication about update benefits and security implications. Choose appropriate deployment timing to minimize business impact. Provide adequate notice before mandatory updates. Maintain open channels for user feedback about update experiences.
Update rejection patterns often reveal underlying organizational issues. Multiple rejections may indicate communication or training gaps. Timing-related rejections suggest need for schedule optimization. Performance concerns require clear communication about system requirements. Consider user workflow impact when planning updates.
Additional Notes
💡 User education improves update acceptance
🔄 Required updates may be necessary
⚠️ Security implications need emphasis
📱 Version consistency is important
Related Links
Update Management Guide
-
Update Planning
- Assess business impact
- Schedule optimal timing
- Communicate changes clearly
- Plan for contingencies
-
User Preparation
- Provide advance notice
- Explain update benefits
- Detail update process
- Address common concerns
-
Policy Implementation
- Define update requirements
- Set compliance deadlines
- Establish enforcement measures
- Monitor version compliance
Develop a balanced update strategy that combines clear policy requirements with comprehensive user education and support to ensure successful update adoption across the organization.