Error 0x87D1041C: App Not Detected After Installation
The application was not detected after installation completed successfully.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D1041C |
| Error Code (Dec) | -2016345060 |
Description
This error occurs when an application was successfully installed through Intune but is no longer detected on the device. Common scenarios include user uninstallation, identity mismatches after self-updates, or product version changes outside of Intune management. Required apps will automatically reinstall during the next device check-in.
Common Causes
👤 User Interaction Issues
Post-installation changes often stem from user actions or automated processes. Users might manually uninstall applications. Self-updating apps could modify version information. Application identity might change after updates. Understanding post-installation behavior is crucial for maintaining application presence.
🔄 Detection State Problems
Detection complications can arise from various system changes. Version information might not match after self-updates. Application identity data could become inconsistent. Detection criteria might not align with current app state. These detection factors require systematic verification and correction.
Resolution Steps
1️⃣ Installation Status Verification
Begin with comprehensive installation state assessment. Check for physical presence of application. Review application version and identity information. Verify detection criteria accuracy. Document current application state findings.
2️⃣ User Communication
If necessary, implement user notification process. Guide users to Company Portal for reinstallation. Explain importance of maintaining installed applications. Provide clear reinstallation instructions. Document communication process and outcomes.
3️⃣ Detection Criteria Review
Evaluate and update detection methods if needed. Verify detection criteria matches current app behavior. Adjust for self-updating applications. Implement robust detection rules. Document detection configuration changes.
Best Practices
👨💻 For IT Administrators
Effective application management requires attention to post-installation behavior. Implement comprehensive application monitoring. Maintain documentation of detection criteria. Develop clear procedures for handling uninstallations. Create systematic approaches to version tracking. Consider implementing automated presence monitoring.
🔄 For Detection Management
Successful detection management requires attention to application changes and updates. Develop clear processes for detection rule maintenance. Maintain accurate documentation of version behaviors. Implement thorough testing procedures for detection methods. Create comprehensive documentation of detection procedures.
Troubleshooting Tips
When addressing detection issues, focus on current application state. Verify physical application presence. Check version information carefully. Test detection criteria thoroughly. Monitor for self-update behaviors.
Detection management involves several critical factors. Self-updates affect version information. User actions impact presence. Detection criteria must be robust. Consider automated update impacts.
Additional Notes
💡 Required apps auto-reinstall
🔄 Check Company Portal access
⚠️ Monitor self-updating apps
📱 Version tracking important
Related Links
Detection Strategy Guide
-
Status Assessment
- Check app presence
- Verify version info
- Review identity data
- Document findings
-
User Guidance
- Provide instructions
- Explain requirements
- Guide reinstallation
- Monitor compliance
-
Detection Updates
- Review criteria
- Update rules
- Test detection
- Validate changes
Maintain robust detection criteria that can handle self-updating applications and verify both presence and version information accurately.