Error 0xC7D15078: Download Failure with Policy Retry
Error Message
The download failed because of an unknown error. The policy will be retried the next time the device syncs.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D15078 |
| Error Code (Dec) | -942583688 |
Description
info
This error occurs when an app download fails due to network connectivity issues. Unlike other download failures, this error specifically indicates that the policy will automatically retry during the next device sync cycle.
Common Causes
📶 Network Issues
- Unstable Wi-Fi connection
- Slow network speeds
- Connection timeouts
- Network interruptions
🔄 Sync Related
- Device sync timing
- Policy application delays
- Connection drops during sync
- Background process interruptions
Impact
note
- Only affects Device Administrator (DA) scenarios
- Automatic retry during next sync
- No immediate user action required
Deployment Scenarios
- 📱 Device Administrator (DA):
- Automatic policy retry
- Sync-based resolution
- User notification of failure
- 🔒 Samsung KNOX:
- Silent installation process
- Not affected by this error
- Automated handling
Policy Behavior
- 🔄 Automatic Retry:
- Occurs at next device sync
- No manual intervention needed
- Part of normal sync cycle
- ⚙️ Policy Application:
- Maintains deployment intent
- Preserves installation requirements
- Continues until successful
Resolution Steps
1️⃣ Immediate Actions
- Wait for next device sync
- Ensure stable network connection
- Verify device is online
- Check sync status
2️⃣ Network Optimization
- Connect to stable Wi-Fi
- Avoid network changes
- Check signal strength
- Clear network cache
3️⃣ Sync Management
- Monitor sync schedule
- Force sync if needed
- Verify policy status
- Check Company Portal
Best Practices
👨💻 For IT Administrators
- Configure appropriate sync intervals
- Monitor sync success rates
- Set up network requirements
- Track policy application status
👤 For End Users
- Maintain network connectivity
- Allow automatic syncs
- Keep device online
- Report persistent issues
Troubleshooting Tips
For Faster Resolution
- Force manual device sync
- Check network connectivity
- Verify device compliance status
- Monitor sync completion
For Recurring Issues
- Review sync logs
- Check network stability
- Monitor policy application
- Document failure patterns
Additional Notes
💡 Automatic retry mechanism
🔄 Sync-based resolution
⚠️ DA-specific scenario
📱 KNOX handles differently
