Error 0xC7D15015: Download Process Interrupted
Error Message
The file download process was unexpectedly stopped.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D15015 |
| Error Code (Dec) | -942583787 |
Description
info
This error occurs when the Android operating system terminates the download process before completion. Common triggers include low battery conditions or extended download times due to poor network connectivity.
Common Causes
🔋 Device State
- Low battery condition
- Power management intervention
- System resource constraints
- Background process limits
📶 Network Issues
- Slow download speeds
- Unstable connection
- Extended download time
- Connection timeouts
Impact
note
- Only affects Device Administrator (DA) scenarios
- Download needs to be restarted
- System-initiated interruption
Deployment Scenarios
- 📱 Device Administrator (DA):
- User notification required
- Manual retry needed
- Download interruption visible
- 🔒 Samsung KNOX:
- Silent installation process
- Not affected by this error
- Automated handling
Notification Behavior
- ✅ Available apps:
- Notification can be dismissed
- Optional retry available
- No compliance impact
- ❌ Required apps:
- Notification cannot be dismissed
- Must complete download
- Affects compliance status
Resolution Steps
1️⃣ Device Preparation
- Connect to power source
- Ensure sufficient battery level
- Close unnecessary apps
- Free up system resources
2️⃣ Network Optimization
- Connect to stable Wi-Fi
- Verify network speed
- Reduce network load
- Move closer to Wi-Fi source
3️⃣ Download Management
- Retry download process
- Monitor progress
- Keep screen active
- Avoid interruptions
Best Practices
👨💻 For IT Administrators
- Monitor download success rates
- Set appropriate timeout limits
- Consider file size impacts
- Plan for network conditions
- Configure retry policies
👤 For End Users
- Maintain device charge
- Use stable network
- Keep device plugged in
- Monitor download progress
- Avoid system interruptions
Troubleshooting Tips
For Successful Downloads
- Charge device before starting
- Connect to reliable Wi-Fi
- Keep screen on during download
- Avoid background apps
Common Issues
- Battery drainage during download
- Network instability
- System interruptions
- Resource constraints
Additional Notes
💡 System-initiated interruption
🔋 Battery level critical
⚠️ Network stability important
📱 DA-specific scenario
