Error 0xC7D14FBB: Installation Process Restart
Error Message
The app installation was canceled because the process was restarted during installation.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D14FBB |
| Error Code (Dec) | -942583877 |
Description
info
This error occurs when the device undergoes a restart or reboot while an APK installation is in progress. The interruption causes the installation process to be canceled, requiring a new installation attempt.
Common Causes
🔄 Device Restart
- Manual device reboot during installation
- Automatic system updates triggering restart
- Device battery depletion causing shutdown
⚠️ System Interruptions
- Force restart by system
- Critical system updates
- Device memory management processes
Impact
note
- Affects both Device Administrator (DA) and Samsung KNOX devices
- Installation process needs to be restarted completely
Notification Behavior
- ✅ Available apps: Notification can be dismissed
- ❌ Required apps: Notification cannot be dismissed
Resolution Steps
1️⃣ Immediate Actions
- Click the retry notification to restart installation
- Ensure device has sufficient battery charge
- Verify no pending system updates
2️⃣ Prevention Measures
- Postpone any planned device restarts
- Connect device to power source during installation
- Disable automatic updates temporarily
3️⃣ For Required Apps
- Prioritize installation before other system activities
- Complete installation during maintenance windows
- Monitor installation status in Intune portal
Best Practices
👨💻 For IT Administrators
- Schedule deployments outside of update windows
- Monitor deployment success rates
- Configure appropriate retry policies
- Consider maintenance windows for required apps
👤 For End Users
- Avoid device restarts during app installations
- Ensure device is charged or connected to power
- Complete installations promptly when prompted
Troubleshooting Tips
When Installation Fails
- Check device event logs for restart cause
- Verify system stability
- Clear device cache
- Attempt manual installation through Company Portal
For Recurring Issues
- Review system update settings
- Check for conflicting maintenance policies
- Verify device health status
- Document restart patterns
Additional Notes
💡 Installation must be restarted from the beginning
🔔 Retry notifications are provided automatically
⚠️ Required apps will persist until successful installation
📱 Both DA and KNOX devices handle this error similarly
