Error 0xC7D14FB8: Uninstallation Failure
Error Message
The app failed to uninstall.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D14FB8 |
| Error Code (Dec) | -942583880 |
Description
info
This is a generic uninstallation failure where Android OS doesn't provide specific failure details. It commonly occurs with administrative apps or apps with special system privileges that have additional uninstallation restrictions.
Common Causes
🔒 App Restrictions
- Administrative app privileges
- System app protection
- Device admin rights
- App dependencies
⚙️ System Constraints
- Insufficient permissions
- OS-level restrictions
- Protected app status
- Active app processes
Impact
note
- Affects app removal process
- May require manual intervention
- Could impact device management
App Categories
- 🛡️ Administrative Apps:
- Special uninstall procedures
- System-level permissions
- Protected status
- 📱 Standard Apps:
- Normal uninstall process
- User-level permissions
- Standard restrictions
Verification Steps
- 🔍 Manual Uninstall Check:
- Attempt manual removal
- Check app settings
- Verify permissions
- 📋 Log Collection:
- Company Portal logs
- System logs
- Error details
Resolution Steps
1️⃣ Initial Verification
- Check app type
- Verify admin status
- Review app permissions
- Document error details
2️⃣ Manual Attempt
- Try manual uninstallation
- Check Settings > Apps
- Clear app data first
- Force stop if running
3️⃣ Log Collection
- Gather Company Portal logs
- Collect system logs
- Document error messages
- Note any patterns
Best Practices
👨💻 For IT Administrators
- Document protected apps
- Maintain app inventory
- Set clear policies
- Monitor uninstall patterns
- Review admin app list
👤 For End Users
- Report uninstall issues
- Follow proper procedures
- Document error messages
- Collect relevant logs
- Note app behaviors
Troubleshooting Tips
Before Uninstalling
- Check app administrator status
- Review app permissions
- Stop app processes
- Clear app data and cache
Common Pitfalls
- Skipping permission checks
- Ignoring admin status
- Missing log collection
- Incomplete documentation
Additional Notes
💡 Generic error without specific cause
🔒 Common with admin apps
⚠️ May require escalated privileges
📱 Check manual uninstall first
