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Error 0xC7D14FB5: App Installation Failure

Error Message

The app failed to install.

Error Details

PropertyValue
Error Code (Hex)0xC7D14FB5
Error Code (Dec)-942583883

Description

info

This error occurs when Intune cannot determine the root cause of an Android app installation failure. The APK download was successful, but the actual app installation process failed without specific error information from Android.

Common Causes

🛡️ Security Blocking

  • Google Play Protect blocking installation
  • Security concerns identified
  • App flagged as potentially harmful

📱 Device Compatibility

  • API version mismatch
  • Device requirements not met
  • Hardware incompatibility issues

📦 APK Issues

  • Corrupted APK file
  • Invalid package format
  • Installation package incompatibility

Impact

note
  • Affects both DA and KNOX devices
  • APK download succeeds but installation fails

Notification Behavior

  • Available apps: Notification can be dismissed
  • Required apps: Notification cannot be dismissed

Resolution Steps

1️⃣ Check Google Play Protect

  • Open Google Play Store settings
  • Review Play Protect status
  • Check for security blocks

2️⃣ Verify Device Compatibility

  • Check Android API version
  • Review device specifications
  • Verify hardware requirements

3️⃣ Validate APK

  • Verify file integrity
  • Test on similar devices
  • Check for corruption

Best Practices

👨‍💻 For IT Administrators

  • Test apps on various device models
  • Monitor deployment success rates
  • Maintain updated APK versions
  • Document device compatibility requirements

👤 For End Users

  • Keep device updated
  • Check available storage
  • Report installation issues promptly
  • Note any error messages

Troubleshooting Tips

When Installation Fails
  1. Clear Google Play Store cache
  2. Check device storage space
  3. Verify internet connectivity
  4. Try installation through Company Portal
For Recurring Issues
  • Document affected device models
  • Check app compatibility matrix
  • Review deployment configurations
  • Consider alternative app versions

Additional Notes

💡 No specific error information from Android

🔄 Retry attempts may continue to fail if APK is corrupted

⚠️ Required apps cannot be dismissed

📱 Affects both DA and KNOX devices