Error 0xC7D14FB2: Download Failure
Error Message
The download failed because of an unknown error.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D14FB2 |
| Error Code (Dec) | -942583886 |
Description
info
This error occurs when the APK download process fails due to network-related issues. It's commonly associated with Wi-Fi connectivity problems or slow network connections, affecting primarily Device Administrator (DA) scenarios.
Common Causes
📶 Network Issues
- Unstable Wi-Fi connection
- Slow network speeds
- Connection interruptions
- Network timeout
🌐 Connection Problems
- Poor signal strength
- Network restrictions
- Proxy interference
- VPN issues
Impact
note
- Only affects Device Administrator (DA) scenarios
- Download process needs to be restarted
- Retry mechanism available
Deployment Scenarios
- 📱 Device Administrator (DA):
- User interaction required
- Retry notification provided
- Manual intervention needed
- 🔒 Samsung KNOX:
- Silent installation capable
- Not affected by this error
- Automated retry handling
Notification Behavior
- ✅ Available apps:
- Notification can be dismissed
- Optional retry available
- ❌ Required apps:
- Notification cannot be dismissed
- Must complete download
Resolution Steps
1️⃣ Network Verification
- Check Wi-Fi connection
- Test network speed
- Verify signal strength
- Ensure stable connectivity
2️⃣ Immediate Actions
- Click retry notification
- Connect to stable network
- Clear Company Portal cache
- Check device storage
3️⃣ Alternative Methods
- Try different network
- Use mobile data if allowed
- Attempt download later
- Contact IT support
Best Practices
👨💻 For IT Administrators
- Monitor network performance
- Set appropriate retry policies
- Consider KNOX for critical apps
- Track download success rates
👤 For End Users
- Use stable network connection
- Ensure sufficient signal strength
- Report persistent issues
- Follow retry prompts
Troubleshooting Tips
When Download Fails
- Check network connection status
- Verify available storage space
- Clear app cache and data
- Try different network connection
For Recurring Issues
- Document network conditions
- Check for pattern in failures
- Monitor device connectivity
- Review network restrictions
Additional Notes
💡 DA-specific error scenario
🔄 Retry option always available
⚠️ Required apps need completion
📱 KNOX handles silently
