Error 0xC7D14FB1: Installation Canceled by User
Error Message
The end user canceled the app installation.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D14FB1 |
| Error Code (Dec) | -942583887 |
Description
info
This error occurs when a user actively cancels the Android OS installation prompt or navigates away from the installation dialog. It's specific to Device Administrator (DA) scenarios and indicates user intervention in the installation process.
Common Causes
User Actions
- Clicking "Cancel" on install prompt
- Navigating away from install dialog
- Dismissing installation window
- Intentional installation abort
🔄 Installation Context
- Inconvenient timing
- Lack of user awareness
- Installation interruptions
- User hesitation
Impact
note
- Only affects Device Administrator (DA) scenarios
- Requires user re-engagement for installation
- May impact compliance status
Deployment Scenarios
- 📱 Device Administrator (DA):
- User interaction required
- Manual installation process
- Retry notification provided
- 🔒 Samsung KNOX:
- Not affected (silent installation)
- Automated process
- No user intervention needed
Notification Behavior
- ✅ Available apps:
- Notification can be dismissed
- Optional reinstallation
- No compliance impact
- ❌ Required apps:
- Notification cannot be dismissed
- Must complete installation
- Affects compliance status
Resolution Steps
1️⃣ User Communication
- Explain installation importance
- Provide installation guidance
- Schedule convenient time
- Address user concerns
2️⃣ Installation Retry
- Click notification to restart
- Follow installation prompts
- Complete process without interruption
- Verify successful installation
3️⃣ Compliance Verification
- Check installation status
- Verify app functionality
- Confirm device compliance
- Document completion
Best Practices
👨💻 For IT Administrators
- Clear deployment communication
- User education on requirements
- Consider KNOX for critical apps
- Monitor installation attempts
- Set clear compliance policies
👤 For End Users
- Complete installations promptly
- Don't cancel required apps
- Follow installation guides
- Report legitimate issues
- Schedule convenient times
Troubleshooting Tips
For Successful Installation
- Choose appropriate timing
- Ensure sufficient battery life
- Maintain stable connection
- Follow all prompts
Common Pitfalls
- Accidental cancellation
- Installation interruptions
- Ignored notifications
- Repeated dismissals
Additional Notes
💡 User-initiated cancellation
🔄 Retry option available
⚠️ Required apps need completion
📱 DA-specific scenario
